You can always count on us for round the clock support for any kind of help. As we have our call center in India it will the cost-effective for the customer. And can count on us with extended service levels. The help desk team is employed with trained people in software and hardware device. We work under MSP brand
Precedence of Tech-artz 24X7 Help Desk Services:
- US-based trained professionals
- 24×7 coverage assistance
- Online live support by DesktopStreaming™ technology
- Online live support chat capabilities
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based event reportage and grade capability
- Availability of customer response
- Help desk team that will guide you at all times.
- On-site escalation support available
- Branded customer satisfaction (CSAT) surveys
What is Live 24×7 Help Desk Support?
We are available to you 24x7x365 to provide solutions for your programs
Fast, US-Based Support in the Language You Need
Since the clients can from any part of the world and to ensure that the language shouldn’t be a barrier for us to connect with you our help desk is equipped with people who speak language best suited for your needs.
Remote or Onsite 24×7 Help Desk Support:
Our state-of-the-art support desk comes fully-equipped with the best technologies available to address and resolve your technology issues 24×7.
If we fail to solve your issues remotely, we will schedule and deploy one of our certified field engineers to help you.
Tech-artz provides you and your organization with the fastest, most reliable IT support 24×7.
Please contact us for more information on
- Helpdesk for MSPs
- White label helpdesk
- PC Support
- Mobile Device Support
- Proprietary Technology Support
Technologies & Tools Supported:
- Windows PC
- Linux/Unix Platform
- Android & iPhone
- Active Directory
- Exchange Server
- SQL Server
- AppAssure Backups
- Symantec Backups
- Connect Wise
- Storage (SAN)